Description : Customer & Innovation Engagement (1 Year Contract). Company : null. Location :
Customer & Innovation Engagement (1 Year Contract)
Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit. We manage DHL's largest and most strategic customers. In a very competitive market, CSI work with our Business Divisions and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.
Tasks:
- Provide technical support and exhibit activation to the Innovation Engagement Team during online and onsite tours as well as workshops.
- Communicate with Global Ops team on exhibits that require their attention to resolve
- Keen interest in audio visual (AV) technology. Able to facilitate and communicate with AV vendors where necessary.
- Coordinate with various stakeholders and external agencies for innovation engagement related initiatives/activities where relevant.
- Conduct internal facing stakeholder and non-commercial tours e.g. orientations, vendor visits etc.
- Additional tasks include supporting Engagement Team and Customer Experience Team on various initiatives including facilitating in Audio Visual/Technical support for online and on site events held at DHL’s Asia Pacific Innovation Centre.
Requirements:
- Bachelor's degree, polytechnic diploma or equivalent experience in engineering, audio visual technology or communications.
- Willingness to learn how to troubleshoot and activate exhibits as well as audio visual equipment
- Possess a strong “can-do” attitude
- Ability and aptitude to learn new things and be an effective team player
- Proficient in Microsoft Office tools such as Word, Excel and PowerPoint
- Comfortable using Mentimeter, Mural and Slido or similar applications for online and onsite sessions
- Familiarity with data visualization tools like Power BI/Tableau is a plus point
